Return & Refund Policy

Business Name: Vala Pradip Ghanshyambhai
Business Address: Bhagirath Society-1, Lame Hanuman Road, VTC Surat – 395006, Gujarat, India

Return Policy

We want our customers to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or different product from what you ordered, you may request a return.

To be eligible for a return:

• The return request must be made within 7 days of receiving the product.
• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, and invoice/order details, wherever applicable.
• Products that are damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable reasons. Such products will be clearly mentioned on the product page, wherever applicable.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If the refund is approved, the refund will be processed to the original payment method used for the purchase.

Depending on your bank or payment service provider, it may take additional business days for the refunded amount to reflect in your account.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product and packaging.

After verification, we may provide a replacement or refund, as applicable.

Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, we may arrange or reimburse the applicable return shipping cost.

For returns due to reasons other than a product defect or our error, return shipping charges may be borne by the customer, where applicable.

Cancellation Policy

An order cancellation request may be accepted if the order has not yet been shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, the customer may request a return in accordance with this policy.

How to Request a Return or Refund

To request a return or refund, please contact us with:

• Order number
• Customer name
• Product details
• Reason for return/refund
• Photographs/videos, if the product is damaged or defective

Business Contact: Vala Pradip Ghanshyambhai
Address: Bhagirath Society-1, Lame Hanuman Road, VTC Surat – 395006, Gujarat, India

We reserve the right to verify the return request and determine eligibility in accordance with this Return & Refund Policy and applicable laws.

Last Updated: 8 October 2026