Shipping policy

Shipping Policy

Business Name: Vala Pradip Ghanshyambhai
Business Address: Bhagirath Society-1, Lame Hanuman Road, VTC Surat – 395006, Gujarat, India

We are committed to processing and delivering your orders safely and on time.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information, where available.

Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery times may vary for remote locations, during holidays, due to weather conditions, courier delays, or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, product type, weight, or applicable shipping offers.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat/Building details
Street/Area
City
State
PIN code
Contact number

We are not responsible for delivery delays or failed delivery caused by an incorrect or incomplete address provided by the customer.

Order Tracking

Where tracking is available, tracking details may be shared with the customer after the order has been dispatched.

Customers can use the tracking information provided by the applicable courier service to check the delivery status.

Delayed or Failed Delivery

While we make reasonable efforts to deliver orders within the estimated time, delays may occur due to circumstances outside our control, including:

Courier or logistics delays
Weather conditions
Natural events
Public holidays
Incorrect or incomplete address
Remote delivery locations
Unforeseen operational or technical issues

If your order is significantly delayed, please contact us with your order number so we can assist you.

Damaged Package

If you receive a package that appears damaged or tampered with, please take photographs/videos of the package and product and contact us as soon as possible.

Claims for damaged, defective, or incorrect products are subject to our Return & Refund Policy.